Oracle Social Relationship Management (SRM) Training
SRM 101 – Introductory (2 days)
This course is designed for new Social Relationship Management (SRM) users. Covering the basics from setting up listening topics in the ‘Listen and Analyse’ module to scheduling posts in the ‘Publish’ module. On completion of this course, participants will be able to independently create their own listening topics, monitor and manage all social channels, engage with their audience, publish social content, and analyse how their listening topics, social properties and campaigns are performing.
Understand each function of the SRM platform and how they are related to each other.
Navigate the platform and identify features.
Learn to assign new bundles, users and roles, teams, workflows, and label automations.
Learn to set up listening topics and custom indicators.
Learn to analyse and report on listening topics, social properties, and campaign data.
Set up your own Engage panel and learn all actions available.
Create and schedule a post across all social media platforms.
Introduce Facebook template page and social media mixer.