Our Privacy Policy & Terms & Conditions
Effective Date: 27 May 2026
Marketing Decisions Pty Ltd (ABN 43 415 384 051) (“Marketing Decisions”, “we”, “our” or “us”) is committed to protecting your privacy and handling personal information in an open, transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with our websites, digital services, marketing communications, business operations and related services.
We are an Australian-based marketing technology business providing marketing, creative, technical, integration and data-related services to business customers across Australia and internationally.
This Privacy Policy is intended to comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Given the global nature of our business and website accessibility, this policy also incorporates privacy practices aligned with internationally recognised standards.
1. Information We Collect
We may collect personal information and related data including:
• Names, email addresses, phone numbers and business contact details
• Company and job-related information
• Information submitted through enquiry forms, newsletter subscriptions, event registrations or other communications
• Technical and usage information such as IP address, browser type, device information, operating system and website interaction data
• Cookie identifiers and behavioural analytics data
• Marketing preferences and communication consent records
• Information voluntarily provided when communicating with us
We do not intentionally collect sensitive information unless it is voluntarily provided and reasonably necessary for our business activities.
2. How We Collect Information
We collect information in a variety of ways, including when you:
• Visit or interact with our website
• Submit an enquiry or contact form
• Subscribe to newsletters or marketing communications
• Download content or register for webinars, events or resources
• Interact with our emails or digital communications
• Engage with our services, partners or representatives
We may also collect technical and behavioural information automatically through cookies, analytics tools, tracking technologies and similar digital technologies.
3. Cookies, Analytics and Tracking Technologies
Our websites may use cookies, tracking pixels, SDKs, analytics tools and related technologies to:
• Understand website usage and performance
• Improve website functionality and user experience
• Analyse traffic and visitor engagement
• Personalise content and communications
• Support marketing and advertising activities
• Measure campaign effectiveness
These technologies may collect information such as pages viewed, time spent on site, referral sources, device identifiers, browser details and approximate geographic location.
Most web browsers allow you to manage or disable cookies through browser settings. However, disabling cookies may impact website functionality and user experience.
By continuing to use our website, you consent to the use of cookies and related technologies as described in this Privacy Policy, unless disabled through your browser settings or other available controls.
4. How We Use Personal Information
We may use personal information for purposes including:
• Responding to enquiries and providing requested services
• Delivering and improving our products, services and website experience
• Sending business communications, newsletters or marketing materials where consent has been provided
• Personalising website content or communications
• Conducting analytics, research and reporting
• Maintaining security, fraud prevention and system integrity
• Complying with legal, regulatory and contractual obligations
We only use personal information where reasonably necessary for our legitimate business operations or where consent has been provided.
5. Marketing Communications
We may send marketing communications, newsletters, event invitations or related updates where you have requested information, subscribed to communications or otherwise consented to receive them.
You may opt out of marketing communications at any time by:
• Using the unsubscribe link included in communications
• Contacting us directly using the details provided below
We will respect your communication preferences and process unsubscribe requests within a reasonable timeframe.
6. Disclosure of Information
We may disclose personal information to trusted third parties and service providers where reasonably necessary for business operations, including providers of:
• Cloud hosting and infrastructure services
• Marketing and communication platforms
• Analytics and reporting tools
• Customer relationship management systems
• Website hosting and support services
• Security, monitoring and fraud prevention services
• Professional advisory services
Some service providers may store or process data outside Australia. We take reasonable steps to ensure that appropriate safeguards and contractual protections are in place.
We may also disclose information where required by law, court order, regulatory authority or to protect our legal rights and interests.
7. International Data Transfers
As part of our operations, personal information may be transferred to or stored in countries outside Australia, including jurisdictions where our service providers, infrastructure providers or customers operate.
While privacy laws may differ between jurisdictions, we take reasonable steps to ensure personal information is handled securely and in accordance with applicable privacy obligations.
8. Data Storage and Security
We take reasonable technical, administrative and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
• Secure cloud infrastructure
• Access controls and authentication measures
• Staff confidentiality obligations
• Monitoring and security controls
• Encryption and secure transmission technologies where appropriate
While we take reasonable precautions, no method of transmission or electronic storage is completely secure and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce agreements.
When information is no longer required, we take reasonable steps to securely destroy, delete or de-identify it.
10. Your Privacy Rights
Subject to applicable law, you may have rights to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Make a privacy complaint
To exercise these rights, please contact us using the details below.
11. AI and Automated Technologies
We may use artificial intelligence (AI), automation and related technologies to support internal productivity, analytics, operational efficiency and service delivery.
As our services evolve, AI-enabled technologies may also form part of marketing, website or customer experience solutions. Where personal information is processed using such technologies, we will take reasonable steps to ensure appropriate safeguards and responsible use practices are maintained.
12. Third-Party Websites
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites.
We encourage users to review the privacy policies of any third-party services they interact with.
13. Complaints and Privacy Concerns
If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us using the details below.
We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technologies, services or business practices.
The latest version will always be available on our website and will include the effective date.
15. Contact Us
Privacy Officer
Marketing Decisions Pty Ltd
Suite 312 The Lakehouse
34-36 Glenferrie Dr, Robina, QLD 4226
Australia
Email: enquiries@marketingdecisions.com.au
Website: https://www.marketingdecisions.com.au
